Our new name. Neta was called CysterSync until September 2026. Only the name changed: the same operator runs the same service, your data stayed where it was, and every commitment in this document still applies.
Neta provides educational information, not medical advice. Always consult a qualified healthcare provider.
That sentence is the whole of it. The rest of this page is the detail, because for a tool that sits this close to your health, the detail is what makes the sentence honest.
1. What Neta is
Neta is an educational and self-management tool. You record what happens in your body; it shows you patterns in what you recorded, and it answers your questions about your condition using published evidence it can cite.
We don't diagnose. We translate evidence into information you can discuss with your provider. We're the structured friend who helps you walk into that appointment with better questions, not a replacement for the appointment.
2. What Neta is not
- It isn't medical advice. Everything in the app is for educational and informational purposes only.
- It isn't a substitute for a doctor. If your symptoms are urgent, see a clinician, not us.
- It doesn't diagnose you. The coach will not tell you that you have PCOS, PMOS, insulin resistance, or anything else. It is built not to, and its output is checked before it reaches you.
- It doesn't prescribe, and it will not advise you to start, stop or change a medication. That is your prescriber's call, and it is not one this product can make.
- It won't promise you a supplement will fix your symptoms. No supplement kickbacks, no sponsored recommendations, ever.
- It isn't staffed by physicians. We do not provide one-on-one clinical care of any kind, and no clinician reads your logs or your messages.
- It isn't an emergency service.
3. Never delay care because of something Neta said
Consult a qualified healthcare professional before making decisions about your health, including before starting, stopping, or changing any supplement, medication, diet, or exercise programme. Never disregard professional medical advice, or delay seeking it, because of something you read or received in Neta.
Neta may encourage you to seek a professional opinion, or a second opinion. It cannot and does not make medical judgements for you.
4. Where the coach stops and sends you to a person
The coach is instructed to stop answering and redirect you to care when your message describes any of the following. This is not a complete list of emergencies; it is the list the product is built to react to.
- Suicidal ideation or self-harm. The coach will point you to crisis services and stop.
- Severe abdominal pain, sudden heavy bleeding, or a severe headache with vision changes. These need urgent medical attention: contact your provider or go to urgent care the same day. Your questions can wait until you have been seen.
- Suspected pregnancy while taking supplements. Pause the supplements until you have tested and spoken to a provider. Which ones matter is exactly the call a provider needs to make, and not one the coach can make.
Some areas are switched off entirely rather than answered badly. Pregnancy guidance and anything numeric about body weight do not ship until a clinician has signed off on how, or not at all. When the coach holds something back, it says so.
5. If you are in crisis
Neta is not an emergency service and cannot help in a crisis.
We do not notify anyone. Not a partner, not a doctor, not an emergency contact. There is no emergency-contact feature and there will not be one.
If you are in immediate physical danger, call your local emergency number. In Mexico and the United States, that is 911.
If you are having thoughts of suicide, you do not have to be sure it is a crisis before you reach out. findahelpline.com lists crisis lines for more than 130 countries, in many languages. We have not independently verified those entries, and we would rather tell you that than imply a check we have not done. The app's crisis resources page lists the lines we hold details for, and says which country each one serves. Check it covers where you are before you call.
What a crisis line typically cannot do: prescribe, diagnose, contact your doctor, or arrange your care.
6. What the AI can get wrong
The coach is a language model. It can be wrong, incomplete, or misunderstand your situation. Two specific limits worth knowing:
- It can describe a mechanism; it cannot tell you why something happened to you. "Cravings often ease when insulin steadies" is the kind of thing it may say. "Your cravings eased because your insulin steadied" is not, and if it says it anyway, that is an error. Your data shows patterns. It does not show reasons.
- A pattern in your own logs is not a finding. Two things moving together over a handful of days is worth noticing and worth raising with your clinician. It is not evidence that one caused the other.
Everything the coach states as established has to come from a cited source. If it cannot cite one, you should not see the claim.
7. The framework we build on
Neta draws on published work about PCOS/PMOS, including Lara Briden's functional account of the condition and the 2026 Lancet consensus that renamed it. Citing a source is not the same as it applying to you. Whether any of it describes your body is a question for a clinician who can examine you and order tests, and Neta cannot answer it.
Any summary Neta prepares for a medical visit is a record of your own logged data, assembled to support a conversation. It is not a diagnosis and not a recommendation.
8. Contact
Questions or concerns: pablogcc1@gmail.com
See also the Privacy Policy and the Terms of Service.