This page says in plain words what Section 8 of the Terms and Conditions says about changing your mind and refunds. It adds nothing to them and takes nothing away. The terms govern: if this page and Section 8 ever differ, Section 8 prevails, in the language version the terms' opening says prevails for you (for a consumer in Mexico, the Spanish one).
Paid on the web
On the web, Paddle (Paddle.com) charges you, as merchant of record, and issues your receipt (Section 6).
14 calendar days to change your mind. From your first payment for a subscription you have 14 calendar days to change your mind, with no reason and no penalty.
The full price back. We refund the full price, to the same payment method you paid with, no later than 14 days after you ask. We deduct nothing for the days that have passed, even though the service starts at once and even if you have already used it.
How to ask. Write to support@tuneta.app. Saying "I want to cancel my purchase" is enough, or use the model below. You can also request it from your Paddle receipt.
The same period wherever you live. Where your law gives you a shorter one (5 business days in Mexico, 7 days in Brazil), ours applies, because it is longer.
Once per account. This full 14-day refund, with no deduction, is given once per account: on the first subscription you pay for on the web. If you subscribe again later, you keep for that new contract the right to change your mind that your law gives you (5 business days in Mexico, 7 days in Brazil, 14 days in the European Union and the United Kingdom), on that law's terms (Section 16).
Model withdrawal form (you may copy it; it is not required): "To support@tuneta.app: I hereby give notice that I withdraw from my contract for a Neta Plus subscription, ordered on [date], under the email [your account's email]. [Date]."
Paid on the App Store or Google Play
Refunds are decided and made by the store (Apple or Google Play), under its own process. We will help if you write to us.
If the service is not provided as we offered it
You have the rights your country's consumer law gives you, in addition to everything above (Section 16).
Cancelling your subscription
You can cancel at any time, and cancellation is immediate: you are not charged again, and you keep full access until the end of the period you already paid for. How to cancel on the web, the App Store and Google Play is in Section 7. Deleting your account does not cancel an App Store or Google Play subscription: cancel it there first.